Terms and Conditions
ICU ORDERS – TERMS AND CONDITIONS
ICU Orders Scheme is operated by Imperial College Union, “The Union” or “we”).
These Terms and Conditions apply to your participation in, and use of the features on offer by, ICU Orders at the location (“Location”) at which The Union provides catering services to its clients (which, for the purposes of these terms and conditions, is the “Employer”).
The key features of the ICU Orders Scheme are as follows:
- At participating Locations, you may be able to use the ICU Orders App (the “App”) for the collection and redemption of loyalty points, and to potentially benefit from promotional vouchers (“Vouchers”) at participating Locations. See sections 1 and 2 below for the relevant terms and conditions.
- At participating Locations, the ICU Orders App may be used to purchase products via a cashless system (“Cashless System”). See sections 1 and 3 below for the relevant terms and conditions.
Use of the App or other features of the ICU Orders Scheme will constitute acceptance of these Terms and Conditions, which together with our Privacy Policy and Website Terms and Conditions govern our relationship with you in relation to the ICU Orders Scheme.
You must reside in the UK and be aged 16 or over to participate in the ICU Orders Scheme and access any of the features described above.
- GETTING THE ICU ORDERS APP
As an employee of the Employer or another person approved by the Employer, you may download the App which enables you to participate in the ICU Orders Scheme whereby you will collect loyalty points on purchases made at the Location, and potentially also benefit from Vouchers.
Your Location may be enabled to participate in the ICU Orders Scheme via the App.
The App is free of charge and can be downloaded from the ICU Orders Scheme website at https://imperialcollegeunion.mcr-symphony.net/ or if available, via a QR code that may be found on marketing material within your participating Location. Certain mobile devices may not support the App, in which case you will not be able to use it. You will need to register your mobile device against your Account before the App can be used. You can use the App to create a new Account or you can register the App against your existing Account. If you change mobile devices, you will need to register the new device on the Website before using the App in order to access your information.
You may only use the App at Union locations, and not at sites of our other clients that are participants in similar Schemes. If The Union has multiple Locations which are participants in the ICU Orders Scheme, the use of the App at multiple Locations will be subject to our approval (as agreed with the Employer).
You may delete your App at any time but if you do so, you may forfeit the right to any points that have accumulated on your Account that have not been used and may forfeit any balance of monies on the Account where the Cashless System applies (see below regarding refunds). We may ask delete the App in accordance with our instructions.
If your smartphone with the App is lost or stolen, you must notify us of this via the Website. The Union will not be liable for any resulting loss of points, Vouchers or monies.
Loyalty points can be accrued and redeemed against certain purchases made at the Location. We reserve the right to restrict the products against which loyalty points may be redeemed at our discretion (and as may be advised to us by the Employer). Please ask a Union employee at the Location for more information.
Points cannot be accrued or redeemed against any functions.
The points will be earned at the time of purchase, provided the App is presented at the point of sale. If the loyalty terminal is not working and/or if our systems are down due to an event beyond our control, you should still be able to accrue points. However, we will not be responsible for any loss suffered by you in such circumstances particularly if you are unable (in these circumstances) to collect or redeem points against your current transaction. If you forget to use the App we cannot add points to your Account at a later date.
Points will accrue on the entire transaction (provided no excluded items are being purchased). Points can only be collected against purchases where a till and reader is present. An Account can hold an unlimited number of loyalty points.
You can check how many points you have and also redeem points at the Location. You can also check the number of loyalty points you have collected on-line by visiting the ICU Orders Scheme website.
You will earn a specific number of loyalty points for each complete pound spent as may be advised to you at the Location. We may, however, change the number of points you can collect and will display notices at the Location, should that happen.
You will only be able to redeem your loyalty points against purchases made at the Location, each point has a redemption value of 1 pence. The number of points used will be deducted from your Account.
When using your points to make a part of full payment, all available points must be redeemed against the purchase.
If you have a discrepancy regarding the number of points on your Account, we may require you to provide receipts as proof of purchase to back up any claim. If the evidence is satisfactory (to us), we will change the points allocated to the applicable Account to reflect the correct position.
We will not exchange points for cash and reserve the right to remove from your Account any points that have not been redeemed for over 12 months.
At participating Locations, your App may also be used for a Cashless System. You can ask at the Location whether the Location offers a Cashless System.
To use the App for the Cashless System, the App will need to be registered prior to use by visiting the ICU Orders Scheme website.
There is no minimum amount that can be loaded on to your Account and it is your responsibility to ensure that the figure entered for authorisation is correct. The App can be topped up online using a credit or debit card and sometimes manually at your Location. You can check your balance online via your Account or at the Location.
There is also the ability to auto top up your Account from a nominated credit or debit card. You can choose the minimum and top up values on your Account, and the nominated credit or debit card will be charged automatically back to the top up value when the balance on your Account falls below the minimum value.
You will only be able to redeem your pre-paid credit against future purchases at participating Locations of your Employer. The transaction total will be deducted from the balance on your Account. By using the Cashless System, you will still automatically accrue loyalty points on your Account on purchases made.
If you wish to leave the Scheme, you will forfeit any remaining monies on your account where your balance is less than £10. If your balance is over £10, please contact us at union@imperial.ac.uk for a refund. Please note that refunds will be subject to a £10 administration fee which will be deducted from the remaining balance on your Card, and are likely to be paid by cheque
The Union can cancel or withdraw the App and/or the Scheme (whether in relation to your Employer or generally) for any reason at any time. In such circumstances, we will endeavour to provide you with as much written notice as possible.
We may also change these Terms and Conditions as is necessary by updating them on our Website. You should therefore check the Website from time to time to review these Terms and Conditions, because they are binding on you.
We shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event beyond our control. To the extent permitted by law, we also will not be liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the App or the ICU Orders Scheme, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the App, this Website or otherwise connected with the ICU Orders Scheme. To the extent that we may be liable, our aggregate liability to you shall not exceed the amount directly paid by you to participate in the ICU Orders Scheme.
If any provision of these Terms and Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.
We may transfer the benefits of these Terms and Conditions to a company in the same group as The Union and if we do so, your rights will not be affected in any way.
These Terms and Conditions are governed by English law and subject to the non-exclusive jurisdiction of the English Courts.
Please retain these Terms and Conditions for your records. If you have any queries about the ICU Orders Scheme or about these Terms and Conditions, please contact us at union@imperial.ac.uk, or you can write to us at Imperial College Union, Beit Quadrangle, Prince Consort Road, London SW7 2BB